Check Out What Our Clients Are Saying About Us

David S.

Describing WilliamSmith Fireplace in one word: EXCELLENT! Wife and I are very pleased w/ our selection. Their staff is very knowledgeable about their products, their installation crew was fantastic, they were clean, efficient, and took the time to instruct us on safety, the workings of the unit, and allowed time for any and all questions. We are extremely happy with WilliamSmith and highly recommend them for your fireplace needs and any other products they sell.

Joel S.

We made an appointment for servicing a fireplace insert. Received 2 calls to make sure that we were available for our appt. Their technicians arrived 30 minutes early today and had the insert serviced and complete in less than a hour. We were concerned about the cleanup. There was zero cleanup. Everything was done very professionally and I felt that the service charge was very reasonable.
Would highly recommend this company and its employees.

Charles K.

The fireplace repairman came on time. They were very quick and professional and fix my gas fireplace perfectly. I'm very pleased with the work that was done.

Joe D.

Installed our fireplace doors and were tremendously accommodating + got the job done well! Their installation crew arrived a few minutes early, got the job done very efficiently, and volunteered to spend a little more time explaining how everything was set up, and answered all of my questions as well. Overall, their staff was very knowledgeable and courteous. Highly recommend.

Mary K.

When I finally found Steve with WS Fireplace it had been months of headaches of working with people giving me broken promises and water leaking into my house every time it rained because the tarps would blow off. Steve had his guys out the next day tarped my chimneys securely to handle the coastal storms and priced my caps reasonable and replaced within a week. We were blessed to have found them and they were great to work with.

Andy M.

I’ve been working with Steve Smith for 10 years. He always honors his quotes and guarantees his workmanship. His product selection is far larger than his competitors, and his staff overall are fantastic, both in their knowledge of the products, efficiency, general cleanliness, and professionalism. Keep up the great work Steve!

Lynda W.

Had no problems. Very good experience. Would recommend to my friends

Kevin R.

William Smith Fireplaces does the best job in the Charleston Market. It is the only fireplace company I will do business with.

Sandra W.

They took care of a previously improperly installed insert ( by another company) and installed exactly what we wanted. The technicians were knowledgeable and on time. We were very pleased and recommend them.

Connie B.

Excellent service and product. Love the fireplace

Charles F.

Technician was very knowledgeable and fixed our fireplace the same day. Awesome service from WilliamSmith Fireplaces & Home Accents!!!!